Resolve Out-of-Balance Teller Drawer (Standard Teller)

These steps explain how to resolve an out-of-balance teller drawer for Standard Teller).

If you are out of balance, the Net (Adj cash – inv) field on the Teller Control screen will not equal zero.
If after following the steps below you are still out of balance, research why your teller drawer remains out of balance.
Once you are in balance, return to the Teller Control screen and click Close to close your drawer.

Launch Tool #1 Teller Line Posting.
Enter your employee ID and password on the Teller Processing screen.
Click Drawer Control/Audit.
Recount your cash and re-enter the amounts.
Verify that your checks balance.
Ensure that transactions have been posted for money that was bought and sold to and from the vault.
Verify that the Net (Adj cash - inv) field equals zero.
Verify that the Checks in drawer field equals the total amount of the checks taken in for the teller drawer.
Verify that the Vaults to teller and Teller to vaults fields are correct.

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