Reverse Transaction Same Day

These steps explain how to reverse a transaction on the same day the transaction was made.

  • These steps are helpful in cases where you need to resolve an out-of-balance drawer.

  • These steps can also be used to delete a current-day audit key even if it does not have an associated member transaction (such as a cashed check or a miscellaneous receipt).

  • Regarding shared-branching, these steps can only be used for Xtend shared-branching reversals. They will not work for COOP shared-branching reversals.

  • When reversing a transaction, be sure to reverse all parts of the transaction, and then repost.

  • If reversing a transaction that included an inside check, the inside check entry will be listed under the account that was debited.  

  1. Launch Tool #31 Reverse Tran/Adjust Drawer (Same Day).

  2. Enter the account number and employee ID of the teller who made the transaction.

    • If reversing a shared branch transaction, check the Shared branch member box.

  3. Click the forward arrow.

  4. On the Reverse Member Transaction/Adjust Teller Drawer screen, select the transaction you'd like to reverse.

    • Verify that the amount and audit key match the type of transaction you'd like to reverse.

    • If the transaction has two entries, select the second part of the transaction. This is generally the transaction that affected the member account.

    • A "YES" in the Mbr Transaction column indicates that the transaction affected the teller drawer and the member account, and a corresponding reversal post will be made.

    • A "NO" in the Mbr Transaction column means that this transaction only affected the teller drawer.

  5. Click Delete audit key and reverse related transactions.

  6. On the Account Transaction Reversal screen, click Post (F5) to post the reversal and delete the audit key.

    • Before posting, confirm this is the transaction you want to reverse.

    • The Description at the top of the screen is what will appear on the member statement and in online banking. You may enter a new description in the Reversal transaction description field in the middle of the screen.

    • Check the box labeled Suppress transactions from statement if you do not want this reversal to appear on the member’s statement.

      1. This transaction cannot be suppressed if it is from a prior month. Generally, it is suggested that this option is not taken unless there has been no activity on the account since the errant posting.

  7. On the Reverse Member Transaction/Adjust Teller Drawer screen, select any audit keys you'd like to reverse.

    • These will be audit keys that affected the teller drawer, but not the member (i.e. an outside check entry).

    • This will be the only item that needs to be reversed if the transaction does not affect the member statement.

  8. Click Delete audit key and reverse related transactions.  

    • A message at the bottom of the screen will confirm that this piece of the transaction has been deleted.

Learn More

Learn more about Reversing a Transaction and Adjusting the Teller Drawer Same Day.