Reverse Transaction Same Day
These steps explain how to reverse a transaction on the same day the transaction was made.
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These steps are helpful in cases where you need to resolve an out-of-balance drawer.
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These steps can also be used to delete a current-day audit key even if it does not have an associated member transaction (such as a cashed check or a miscellaneous receipt).
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Regarding shared-branching, these steps can only be used for Xtend shared-branching reversals. They will not work for COOP shared-branching reversals.
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When reversing a transaction, be sure to reverse all parts of the transaction, and then repost.
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If reversing a transaction that included an inside check, the inside check entry will be listed under the account that was debited.
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Launch Tool #31 Reverse Tran/Adjust Drawer (Same Day).
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Enter the account number and employee ID of the teller who made the transaction.
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If reversing a shared branch transaction, check the Shared branch member box.
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Click the forward arrow.
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On the Reverse Member Transaction/Adjust Teller Drawer screen, select the transaction you'd like to reverse.
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Verify that the amount and audit key match the type of transaction you'd like to reverse.
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If the transaction has two entries, select the second part of the transaction. This is generally the transaction that affected the member account.
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A "YES" in the Mbr Transaction column indicates that the transaction affected the teller drawer and the member account, and a corresponding reversal post will be made.
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A "NO" in the Mbr Transaction column means that this transaction only affected the teller drawer.
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Click Delete audit key and reverse related transactions.
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On the Account Transaction Reversal screen, click Post (F5) to post the reversal and delete the audit key.
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Before posting, confirm this is the transaction you want to reverse.
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The Description at the top of the screen is what will appear on the member statement and in online banking. You may enter a new description in the Reversal transaction description field in the middle of the screen.
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Check the box labeled Suppress transactions from statement if you do not want this reversal to appear on the member’s statement.
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This transaction cannot be suppressed if it is from a prior month. Generally, it is suggested that this option is not taken unless there has been no activity on the account since the errant posting.
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On the Reverse Member Transaction/Adjust Teller Drawer screen, select any audit keys you'd like to reverse.
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These will be audit keys that affected the teller drawer, but not the member (i.e. an outside check entry).
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This will be the only item that needs to be reversed if the transaction does not affect the member statement.
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Click Delete audit key and reverse related transactions.
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A message at the bottom of the screen will confirm that this piece of the transaction has been deleted.
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Learn More
Learn more about Reversing a Transaction and Adjusting the Teller Drawer Same Day.