Tiered Points Score Inquiry

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Tiered Points


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This window appears when you click on the Tiered Svc Points button for the member from the Main Inquiry, Phone Inquiry, or Teller Posting screen.

This tool gives you a quick breakdown of the Tiered Service points awarded to the member, including a listing of possible points, points earned for this month, points earned for last month, points earned year to date, and lifetime points.  The screen also lists the number of products and services used by the member during the current month and during the last month, as calculated per Tiered Services configuration.

The Possible Points column lists the total number of points available for this area. The number in this column shows the typical number of points a member might receive for each of the “Goal” Areas configured in the Tiered Services Points system. This is calculated by adding together all of the points configured under each Goal area.

The “Total Points” row refers to the total number of points given to the combined Goal areas. This determines a member's Tiered Service Level.

Click on the link under the Category column to see how the member is scored on the right to move to the screen for a breakdown of how this the member received points for this item during that month.

The Reward Points Summary (right side) lists the member’s total available Rewards Points, formally known as Lifetime Points, along with their schedule of expiration.





View Configuration (F9)

Access a view-only version of the Tiered Service configuration screens.

Redeem Points (F10)

Access the Reward Points Redemption catalog. Here you can “cash in” the member’s points for items offered in the catalog.

Adjust Points/Misc Maint (F11)

Use this to adjust a member’s Reward Points, either to add or to remove points.

Print Statement (F14)

Use this to print an on demand Rewards Statement for the member.

Rewards Points Inquiry (F21)

Use this to access a history Reward Point activity including additions, expirations, deletions and cashing in of rewards points.



Link to ID: https://help.cubase.org/cubase/cubase.htm#481g.htm