Action Code "WE" Working with Existing Loan Requests/Applications

Screen ID:

Screen Title:

Panel Number:

PLNAI-01

Loan Request Maintenance

1215

This screen will appear when the "Work W/Existing Loan Requests" (WE) action code is used on the initialProcess Member Applications screen.It will also appear when using the Work w/LR feature on the Work/View Application Status screen.

Why am I seeing all 9s in fields on this screen? What are the affected tables?

Screen Overview

This screen displays any outstanding loan requests and/or applications for the member or non-member selected on the initial screen. You can work with outstanding loan requests here, as well as delete any old requests that are no longer needed.

To work with any outstanding loan request, enter the loan request number or select it in the list and use Enter or Select to display the Loan Recap screen.

If red flag controls are activated for this feature, you will first advance to the red flag warning message prior to advancing to the next screen.

See below for a description of other functions available on this screen.

Viewing Results of Previous Loan Requests

If a prior loan application has been processed for this member, you will see an area in the upper right corner of the screen labeled “Last Loan Request.” This box shows the application number and date of the most recent loan application completed for this member (excluding credit card applications), and whether that loan request was approved or denied.

This is similar to going to the file cabinet and pulling out a member's prior loan application for review. However, this method is much quicker and more efficient since the data appears immediately on your screen.

To view the previous application, use View Last App (F5). (NOTE: If the box appears but the button does not, the loan request was processed without using the application screens.)

Clearing the Loan Application Lock and Accessing Loan (and Household) Details During the Lock

Only one loan officer can be in a loan application at a time to avoid the chance that the loan application can be erroneously edited by two loan officers at the same time. Learn more about cleaning the loan application lock. If you need to access the details of the loan while it is locked, the second loan officer still can print the Loan Officer Worksheet by selecting the request and then "Print Loan Officer Worksheet" or they may print the underwriter packet, by selecting the request from the list and then "Print Underwriter Packet." (This includes the following: loan officer worksheet with combined data for each applicant. individual loan officer worksheet for each applicant, the generic five-page loan application including applicant and co-applicant comments, and the member's most recent credit report.) They may also access household data by clicking the request and then "View Household."

Handling of Incomplete Online Banking Loan Applications

If you enter this screen from Tool #13, you may be viewing incomplete loan applications originating in online banking. The default setting is to show them here in Tool #2, but you can also elect to send them to queue used to review online banking requests (Tool #13). Learn more about this configuration in Loan Workflow/App Controls

I would like to have my call center call the members for incomplete information on their online loan applications. How can I configure these incomplete leads, so they appear in a different tool instead of my regular loan queue (Tool #2)?

These leads are not removed from Tool #13 until you make a change to the lead, such as changing the underwriting code, which you can do by selecting the lead and then "Work with Loan Request. This change can be made on the following Loan Recap screen.

Field Descriptions

Field Name	Description
Household #	If this member has been enrolled in the household database, this field will show the household number assigned to the member's household, and the name of household member #01 from that household. If the name is blank, the person formerly designated as household member #01 has been deleted or moved to another household. (No maintenance is required; this is not an error.)
Work with loan request #	Use this field to enter an outstanding loan request number (the Loan Req# shown in the list at the bottom of the screen), then use Enter to proceed to the Loan Recap for that request. Lending Fraud Block List When this option is selected, a lending fraud block list scan is run against the SSN/TIN or the person for whom the loan is being opened. if the name is on the list, the loan officer will be blocked from opening the loan for the person. How does the lending denial of service fraud block list work? Is an employee blocked from creating a loan application or from opening a loan for a member? Can the member still submit an online loan application? Learn more about Fraud Block Lists: Overview: Fraud Block Lists
Account #	The account base number to be used for the loan account.
Loan Req#	The number assigned to the loan request. This number is used to identify the request throughout the loan request and loan application process.
Amount Requested	The total amount requested by the member.
Category	The loan category description.
Purpose	The purpose code description.
Application on File	If this field reads YES, a loan application has been created for this loan request. If it reads NO, only the loan request has been created; no application has been generated yet. Clear Application (F17) can be used to erase an existing application and begin again. The loan request itself will remain intact.

Options

Option	Description
Work With Loan Request/Application	Select a request in the list and use this to proceed to the Loan Recap screen.
Print Loan Officer Worksheet	Select a request in the list and use this to access a printer box to print the loan officer worksheet. This prints both the combined and individual worksheets.
Delete Loan Request	Select a request in the list and use this to completely delete both the loan request and any accompanying application data. There will be one confirmation message. Household data will remain intact.
Print Underwriter Packet	Select a request and then this option to view details of the application during a time that the application is locked by another loan officer. Learn more about loan lock. The underwriter packet includes the following: loan officer worksheet with combined data for each applicant. individual loan officer worksheet for each applicant, the generic five-page loan application including applicant and co-applicant comments, and the member's most recent credit report.
View Household	If you need to access the household data of a member while the loan is locked, select a request and this option. Learn more about loan lock.

Buttons

Button	Description
View Last App (F5)	Use this to see the most recent loan application generated for this member. View-only versions of the loan application screens will appear. NOTE: This button will not be available unless a previous application exists on the system for this member. Notice the “Last Loan Request” area in the upper right corner. The application number will be shown along with the notation “APPROVED” or “DENIED.” If this information appears but the button does not, the loan request was processed without using the application screens.
Household Maintenance (F6)	Use this to add or modify the household database for this member.
Exit (F7) (Not shown)	Use this to exit return to the initial Process Member Applications screen.
New Loan Request (F10)	Use this to create a new loan request. Help windows will appear to let you select a loan category, then a loan product code, then the Loan Request screen will appear.
Delete All Loan Request (F16)	Use this to delete ALL outstanding loan requests listed on this screen for this member/non-member. One confirmation message will appear. Select a request in the list and use this to completely delete both the loan request and any accompanying application data. There will be one confirmation message. Household data will remain intact.

Additional Video Resources

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