Processing Member Applications

Screen ID:

Screen Title:

Panel Number:

PLNAM-01

Account Base Selection

4452

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Click here to magnify

Access this screen by selectingTool #53:Process Member Applications(Shortctut: loan).

Check out the video related to this topic: Creating a Loan Request for a Non-Member (More videos below!)

Helpful Resources

Processing Member Applications: Flowchart

Screen Overview

This is the first screen used when performing any portion of the loan request, application, or creation/denial process.

A Quick Terminology Lesson: Loan Request vs. Loan Application

For the purposes of understanding the CU*BASE Lending system and the terminology used in online help and other documentation, it is important to understand the difference between a Loan Request and the Loan Application.

In a nutshell, the Request is information about the loan and the quote the member receives as to the terms of the loan. (Here are the screens considered part of the loan request: Screen 1, Screen 2, Screen 3).

The Application is the personal information about the member/non-member that is used by underwriters to determine when the loan can be approved or not. (Here a list of the screens considered part of the loan application: Address/Personal Information, Employment/Income, Income Summary, References, Assets, Debts, Credit Report, Misc/Comments, Summary, Print.

Enter an Account Base and an Action Code. If using the Loan Request Action Code (LR), you will also need to enter either a LoanProduct Code or a Loan Category Code to indicate the type of loan desired. (If just a Category is entered, a list of products for that category will appear automatically.) Then use Use Enter to proceed to the next screen for the selected Action Code.

CU*TIP: For fastest processing, enter just an account base and CU*BASE will automatically display appropriate Action Code and other help windows from which you may select the desired codes.

To use the search fields to look for a member account, enter a first or last name, Social Security number or other identifier and use Enter. Select the desired name in the list and use Enter or Select to proceed.

When using the Loan Request Action Code (LR), if the member already has an outstanding loan request or application, a warning message will appear:

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Use Enter to continue creating the loan request, or use F12-Work w/Existing to proceed to the Loan Request Maintenance screen to review the outstanding request instead.

Using the Search Fields at the Bottom of the Screen

For tips on using the Search fields at the bottom of the screen, refer to the Global Search help topic

Go Back to a Previously-Used Account

If you want to access a membership you used recently, click on the lookup next to the Account base field. The Your Most Recent Accounts Accessed pop-up window will appear.

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Using Pre-Membership Lending

Loan Requests can be created for individuals who are not yet members of your credit union, using the CU*BASE Pre-Membership Lending feature. Simply use Pre-Mbrship Lending (F14) to change the Account Base field to a SSN/TIN field. (Use this button again to return to the Account Base display.)

SEE ALSO:Pre-Membership Lending: Overview

Lending Fraud Block List

A lending fraud block list scan is run against the name entered. If the name is on the list, whether for member or pre-membership lending, the loan officer will be blocked from opening the loan for the person.

How does the lending denial of service fraud block list work? Is an employee blocked from creating a loan application or from opening a loan for a member? Can the member still submit an online loan application?

Learn more about Fraud Block Lists: Overview: Fraud Block Lists

Field Descriptions

Field Name	Description
Account base	Enter the member account base. NOTE: A Lending fraud block list scan is run against the name entered. If the name is on the list, whether for member or pre-membership lending, the loan officer will be blocked from opening the loan for the person. How does the lending denial of service fraud block list work? Is an employee blocked from creating a loan application or from opening a loan for a member? Can the member still submit an online loan application? Learn more about Fraud Block Lists: Overview: Fraud Block Lists
Action code	This field is used to indicate which processing screen should be displayed next. If no code is entered manually, the Loan File/Action Codes window will display automatically.
Product code	If using the Loan Request (LR) Action Code, you must also enter a loan product code so that CU*BASE knows where to find default values such as rates, checklists, marketing tips and procedures, etc. Click the lookup button $images\magnifyingglasslookup_shg.gif$ to see a list of your credit union's configured product codes.
Category code	If using the Loan Request (LR) Action Code, you can narrow down the list of loan products by first choosing a loan category code (such as your general “Installment Loan” category) here. Click the lookup button $images\magnifyingglasslookup_shg.gif$ to see a list of your credit union's configured codes. Then CU*BASE will automatically display a list of products tied to just that category.
Last Name First Name DBA Name SSN Employee# Credit Card Reference	These are search fields used to locate a specific account. After entering the desired search criteria, use Enter. A list of matching names will appear at the bottom of the screen. For tips on using the search fields at the bottom of the screen, refer to the Global Search help topic

Additional Video Resources

Check out these additional video resources!

Loan File Action Codes

Loan Request with Collateral

View more lending videos.

Visit the CU*BASE video library.