Xpress Teller Workflow Controls (Transaction Processing Features)

Description

This box controls whether or not tellers who are authorized to perform overrides are able to take a member's account below $0.

• To perform the teller override, tellers must have access to Tool #585 Perform Transaction Override (or access to the Transaction override screen another way) and have "Teller Override" checked in Employee Security: Special Security.

• Learn more about transaction overrides

• Note:  This feature is SEPARATE from the optional Teller ANR feature which allows you to post teller withdrawals, up to the member’s negative balance limit, subject to your standard ANR fee. In fact, we strongly recommend if your CU is using Teller ANR for fee income, that you do not also activate this new negative balance override without careful consideration of the potential conflicts between the two features, depending on your limits and a member’s specific situation. Refer to the Automated Non-Returns booklet for more details.  

This is entirely separate from ACH Exceptions negative override done on the ACH Exceptions screen

All override transactions are listed on the Transaction Override Report.

Use this field in conjunction with the Allow negative balance teller override field to determine how far negative an override can take a member account. This field indicates a negative number.

NOTE: This does not include the par value.

This includes controls for how outside checks appear on the Xpress Teller Funds In screen and whether multiple fields will appear for outside checks or if a single field will be used.

Select Always to always show multiple checks fields on the screen.  Additional check fields will appear as the teller advances and needs them.  This is the default.

Select If subject to deposit item fees according to the Dividend Application, show multiple fields if the member is configured with an Electronic Hold group and has an account with Electronic Hold group setting, the number of hold days and the tolerance is indicated on the screen.

• NOTE: Electronic Deposit holds always follow the rules of the Teller credit union. If a member visits a shared branch location, this member may receive additional hold days than if the member visited his or her own credit union.

Select For selected membership designations only if you only wish to show multiple fields for selected membership designations, such a business accounts.

If you Single check entry only, only one field will show for the total of the outside checks.

This will appear if you select For selected membership designations only to allow you to pick the membership designations that follow this rule.

This controls whether the Inhouse check (or on us checks) section appears on the Xpress Teller Funds In screen. This defaults to checked.

Check this box if you wish for share accounts with a negative value to appear highlighted on the Xpress Teller Deposits/Withdrawals screen. This defaults to checked..

Check this box if you wish for accounts with a base share below par value to appear highlighted on the Xpress Teller Deposits/Withdrawals screen. This defaults to checked.

Check this box if you wish for delinquent loans to appear highlighted on theXpress Teller Deposits/Withdrawals screen. This defaults to checked..

Check this box if you wish for delinquent loans that have an Automated Funds Transfer (AFT) configured to make the loan payment highlighted on the Xpress Teller Deposits/Withdrawals screen. This defaults to checked.

Allow tellers at one branch to print checks/money orders at other branches (great for credit unions with tellerless branches). When selected, New Other check type will be present, as well as a printer ID, in Tool #1600 Xpress Teller.

Use Branch locations where checks/money orders can be directed to select specific branches.

Allows tellers to print check types, such as Cashiers Checks. When selected, New Other check type will be present, as well as a printer ID, in Tool #1600 Xpress Teller.

Configure the check type in Tool #323 CU Check/Bank Definitions, and attach to the printer in Tool #326 CU Hardware Configuration.

This controls whether the window appears when posting to allow the user to choose which receipt options the teller wants.  Currently this is unchecked and cannot be changed.  This field will be used in future development.

This is set to allow for an optional printed receipt. This field cannot be changed and is for future development.

This field is used with vertical receipts. This is checked by default.  When checked, an account summary will appear at the bottom of the receipt.

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen.

NOTE: If you assist a person other than the member, they will only see a summary for accounts to which they are joint.  Primary will see all account balances for the membership.

If I print the balance summary on my vertical receipts, what shows for loan accounts?
Search all Answer Book Items on Vertical Receipts

(Used with vertical receipts.) Shown only if it is selected that an account balance summary is printed on the receipt.)

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen.

Must select this field, available balance (next field), or both. Defaults to checked.

(Used with vertical receipts) Shown only if it is selected that an account balance summary is printed on the receipt.)  

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen.

Must select this field, ending current balance (previous field), or both.  Defaults to unchecked.

Available funds are shown for savings, checking, certificate, IRA, escrow and open-end loans, (Application Types SH, SH, CD, IR, TX, and OC), but that line is not shown for closed end (MEMBER5) loans

(Used with vertical receipts.) You may select different settings for primary owner, joint owner, or non owner.

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen..  

NOTE: This relies on the SECNAMES file. If the joint owner is not joint on a sub account, this will not appear in the summary, even if a transaction was posted to that account.

Choices include:

• All accounts under the membership.

• Only accounts where transactions were posted.

• None. (This is the only option for the non member.) This means that a summary is not printed.

Use this to activate Xpress Teller transaction limits for Xpress Teller Transaction limit which place limits on the amount a teller can post incoming and outgoing from Xpress Teller.

• This feature must be activated for each branch which wishes to use Transaction limits.

• The transaction limits are configured in the Employee profile.

• Learn more here about Xpress Teller Transaction Limits.

Used with Native Receipts. Only appears if Native Receipts is active.

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen.

Show to always prompt for a signature or only when a deposit is made.

Always: Default for new configurations. This means that the receipt will prompt for the collections of a signature no matter how the transactions were posted. (If you would like back office receipts to collect a signature, select this option.)

Only with withdrawals or cash back. With this setting, if an item on the receipts is a withdrawal (cash or check/money order), then the signature is requested; otherwise it is hidden.

NOTE: This does not require that the teller collect a signature, it just controls whether there is a box is presented to capture one.

(Used with Native Receipts. Only appears when Native Receipts is active.

• This configuration is used for Xpress Teller only. Standard Teller receipt options are configured in Tool #1005 Workflow Controls: Teller/Member Service on the final screen..

Learn more about Native Receipts in a booklet.

Select to how the receipt will appear when printed. Here you can select whether to include a signature image and whether to mask the member name(s) or account number.

Include signature image: Defaults to unchecked. This controls whether the signature image is printed on the hard copy or not.

Mask member name(s). Defaults to unchecked. Controls the masking of the member or person served name at the top of the receipt. (The entire name is masked.)

Mask account number. Defaults to unchecked. Controls the masking of all but the last three digits of the account number.

• NOTE: Accounts that are being transferred to or from are automatically masked.