Updating Non-Member Information

Screen ID:

Screen Title:

Panel Number:

NPNWAC-03

Non-Member Organizational Information

6648

Access this by selecting Organization (F12) from the Non-MemberIndividual Information screen. This is the Organizational version of this screen.

Check out the video related to this topic: Updating Non-Member Information (More videos below!)

This screen is used to update information about a non-member organization. The same screen is used regardless of the relationship this non-member organization has to your credit union: a joint owner on another membership, an applicant on a loan, an IRA beneficiary, etc.

BE CAREFUL: When using this screen to update joint owner information, remember that a joint owner is simply a “link” between two normal member or non-member records. Changes made here WILL affect the master non-member (MSNONMBR) record for this non-member.

If the non-member is an individual, use Individual (F12) to switch to an individual name format. Use Organization (F12) to enter an organization name.

If you see asterisks on this screen, this is due to the privacy configuration.

Viewing Non-Member Notes and Non-Member OFAC Scans

You can enter notes on the non-member that will become part of the permanent record of the non-member. If configured, the notes will also be converted to be part of the membership Tracker record should the non-member become a member. You can also view OFAC scans run on the non-member from the non-member screen.

Use Non-Member Notes (F18) to add a note and view the OFAC scans. Learn more about Non-Member Notes

Scanning Alerts

If your credit union has activated the automated OFAC Scan in your Workflow Controls, this scan will run automatically when records are created or modified.

If your credit union has activated ID check use the ID Check (F13) to run and ID check on the member for Red Flag ID verification. Please Note that there is a charge for each scan. This can be included in your Workflow Controls, but must be activated. Contact LenderVP at https://www.lendervp.com for more information.

Use the Blocked Persons (F17) feature to view your new membership fraud block list for a possible match to this new member. If the Blocked Persons scan feature has been activated in your Workflow Controls, this scan will run automatically when records are created or modified.

Overview: Fraud Block Lists

How does the new membership denial of service fraud block list work? Is the employee blocked from opening a new membership for the member? What happens when a match is made to an entry on the new membership denial of service fraud block list?

Deleting a Non-Member Record

To completely delete a record from the non-member database, use F4-Delete. One warning message will appear:

This record may be linked to memberships
(such as joint owners or IRA beneficiaries).
Continuing may cause problems with those links.

BE EXTREMELY CAREFUL when deleting a non-member record. Remember that this record may have been created as an IRA beneficiary, joint owner, loan co-signer, or for another reason. Therefore, be sure to research this individual thoroughly before deleting it. (HINT: Use the search features available from Member Inquiry to look up all relationships this individual has with your credit union, by SSN/TIN.)

Field Descriptions

Most fields on this screen are similar to those used for updating master membership (screen 1, screen 2, screen 3). Following are fields that are unique to non-member records:

Field Name	Description
Allow teller transactions	If your credit union offers non-member teller services, this flag can be used to control whether or not this non-member has been “qualified” to receive those services. NOTE: For this flag to be obeyed by the non-member teller system, a control flag must be activated. See the Non-Member Teller Services booklet for configuration instructions.
Deny membership	This flag can be checked to prevent a membership from being opened for this person. If this exact SSN is entered when opening a new membership, the system will display an error message and prevent a membership from being opened. This flag will be checked automatically if the Deny Membership feature is used in the Open Memberships process (a non-member record is created in those cases and this flag checked, along with the Denial Type code and date). In addition, if your credit union activated the OFAC Scan on Account Open feature and a match was found on the OFAC list while attempting to open an account for this person, this flag is automatically checked. SEE ALSO: Using the Deny Membership Feature Using the CU*BASE Data Match System for OFAC Compliance Blocked Persons/Fraud Alert Database
Denial Reason	If the Deny membership flag is checked, choose one of your credit union's configured Denial Types to record the reason for the denial. Click the lookup button $images\magnifyingglasslookup_shg.gif$ to see a list of your credit union's configured codes.
Denial Date	If the Deny membership flag is checked, use this to record the date of the denial.
Sort field	Use this field to enter any credit union-defined code (numbers or characters), which can then be helpful when performing Queries or otherwise working with your non-member database.
Letter code	Use this field to enter a code to tag member accounts for use with custom inquiries or reports, or when downloading data for mailing labels or other uses. SEE ALSO: Using Letter Codes to Tag Member Accounts

Buttons

Buttons	Description
Delete (F4)	Use this to delete this non-member record from the database.
Individual (F12)	Use this to change the non-member record from an Organization account to an Individual one.
ID Check (F13)	If your credit union has activated ID check use the F13-ID Check to run and ID check on the non-member for Red Flag ID verification. Please Note that there is a charge for each scan. If the non-member has already had an ID run on them, then a window will appear listing the date the last ID Scan was run and allowing you to run another scan.
Blocked Persons (F17)	Use this to manually run a scan of the non-member's name and SSN against your configured Blocked Persons/Fraud Alert list. (A view-only version of this screen will be accessed.)
Non-Member Notes (F18)	Use this to add a permanent note about the non-member and to view OFAC scans run on the non-member. SEE ALSO: Non-Member Notes
More Contact #s (F19)	Use this option to Add, Edit, Delete, or View additional contact numbers attached to the non-member record.

Additional Fields on This Screen

Most fields on this screen are similar to those used for updating master membership information. Refer to the Master screens for more information. (Screen 1, Screen 2, Screen 3).

Additional Video Resources

Check out these additional video resources!

Opening a Membership

Visit the CU*BASE video library.