Opening or Updating an Individual Membership: Misc. Info

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Open/Update Individual


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Access this screen from the General Membership Info or Previous Address Info screens depending on your configured Workflow Controls.

Check out the video related to this topic: Opening a Membership (More videos below!)

Helpful Resources

Learn how to complete tasks related to opening/closing memberships/accounts.

Learn how to update a high-risk account.

Screen Overview

This is the final screen used to update membership information or create a new membership. Some fields and buttons will appear only when updating an existing membership, but not when opening a new one.

This is the screen used for an individual membership.  Click here for the screen used for an organizational membership.

If a member wishes statements and other mailings to be sent to a different address for all or part of the year, use Alt Address (F9). This feature is also used to record a secondary or street address for this membership. For example, if the main address on this membership is a post office box, this feature would be used to record a street address for use with collections efforts, etc.

When all information has been entered, use Enter to save changes. If opening a new membership, a confirmation screen will appear next.

Integration between CU*BASE and Your Imaging Solution

This screen has a link to your imaging solution to further integrate with CU*BASE.  The “Scan e-Document” button is used for scanning a document into your imaging solution. 

Custom Fields

Using custom fields your credit union can create and maintain unlimited custom fields that are unique to your credit union. You define the field name as well as the rules that control what data can be entered:  dollar amounts, quantity, percentage, text, yes/no checkbox, date, or a defined list (the selections of which you will also define) on the membership custom data configuration screen, then input the data on this screen and view it in the "Member Data" tab on Inquiry and Phone Operator screens.  Learn more about Custom Data Fields.

Field Descriptions

Fields marked with an asterisk (*) below will appear only when updating an existing membership, not when creating a new one. Fields in blue text require that your employee ID has Maintenance Tier 2 special security in order to update the fields.

Field Name


Photo ID on file

Check this box to indicate that a scanned photo ID is on file. SEE ALSO: Photo ID on File Indicator.

Reason code

A marketing code used to indicate the reason that the member is enrolling as a member of the credit union. These codes and how they are used are governed by credit union policy. Click the lookup button images\magnifyingglasslookup_shg.gif to see a list of your credit union's configured codes.

SEE ALSO: Why use reason codes?

User defined fields

Optional marketing codes used for classification (there are two 1-digit fields). (Descriptions for these codes can be configured using the User Defined Code Configuration feature.

Statement group (*)

This field is used to assign this member to a statement group, based on how you want statements to be handled. Zero (0) is used for statements which should be printed, archived, and mailed to the member. Codes 1 through 9 are credit union-defined and control whether statements are printed and returned to the credit union for special handling, or archived only without printing them.

Click the lookup button images\magnifyingglasslookup_shg.gif to choose from a list of your credit union's configured codes.

  • These codes are configured using the Configure Statement Mail Groups feature.

  • NOTE: If a member has a statement code other than 0, this member will not be able to be enrolled in e-Statements until the code is removed. If the member is enrolled in eStatement, you will not be able to enter a statement code until that member is un-enrolled from e-Statements. To unenroll a member from e-Statements refer to this screen.

  • NOTE: Statement group 07 (used for wrong address) does not perform maintenance on the address to mark it as a wrong address. This maintenance must be performed or by checking “Wrong Address” on the Name and Address Maintenance screen or on the Membership Update screen.

Account exec

This optional field is used to record an Employee ID for the credit union staff responsible for overseeing this member's account. This might represent a personal investment counselor, a preferred loan officer, or even a specific MSR that has a special relationship with this member.

Employee type (*)

An optional information flag. This can be used in conjunction with Employee Security to control an employee's access to the system (e.g., for credit union employees).

  • Codes are configured using Tool #517: Member/Employee (Insider) Type Config. Click here for a discussion on using Insider/Employee Type codes for better data security.

Employee #

An optional employee identification number, such as a time card number.


This optional field can be used one of two ways. First, you may use the field to enter a department code, such as those used by industrial credit unions which track employee members. Or, this field can be used for a configured SEG/Sponsor code showing the individual's eligibility for membership.

  • Click the lookup button images\magnifyingglasslookup_shg.gif to see a list of your credit union's configured codes.

Check hold status (*)

This field can be used to prevent check holds (uncollected funds) from affecting the available balance for all accounts under this membership.

  • Waive all holds - Stored as “0” on the MASTER record, this flag means that check holds (uncollected funds) placed on any of this member's accounts will not affect the balance available for withdrawal. This should be used in rare cases where a member should never be subject to a check hold.

  • Reduce available bal by holds - Stored as “1” on the MASTER record, this flag means that check holds will reduce the member's available balance for the duration of the hold period. (This is usually the choice for most memberships.)

Certification of SSN (*)

Government regulations require your credit union to keep records on the validity of your members' Social Security numbers. Normally, this is accomplished by having the member sign a certificate stating that the SSN you have in the system is correct. The status of the certificate is represented by a code stored in this field. Use one of the following codes:

 C Certified

 M Missing or incorrect TIN

 N No mailing sent

 P Pending certification

Preferred contact method

Use the images\magnifyingglasslookup_shg.gif to select the member’s preferred method of contact. Use “Other Phone” to designate a cell phone as the preferred method of contact.

How does the "Preferred contact method" feature relate to the new phone number database introduced in the 18.07 release?


This field is used as an additional reference field to help identify a member. You will see this field on many inquiry screens. A typical use is for an old account number used before conversion to CU*BASE.

Electronic deposit hold group (*)

Use this to identify which credit union-configured Deposit Hold Group code should be used when determining the length of holds to place on electronic (ATM) deposits (online ATM interfaces only).

SEE ALSO: Automated Deposit Hold: Understanding Check Holds, Electronic, and Member in Good Standing (NOTE: A PDF version of this booklet will open.)

Tran source ID

Not currently used. Intended for future transaction analysis tools.

Due diligence monitoring level(*)

Use this field to manually flag a member for special monitoring based on the results of internal due diligence efforts. Enter any number 0-9 to indicate whatever you want it to mean under your credit union’s policies.

To help you audit these accounts, use the Insider/Employee Account Audit Report to monitor activity for all flagged members.

Allow shared branch transactions (*)

If checked, this member will be able to use normal shared branch services (Xtend or COOP Shared Branch). If a member has abused shared branch privileges and you wish to block him or her from using any shared branches, uncheck this flag.

Proxy ballots (*)

Place a checkmark in this field if this member will be allowed to vote via proxy ballot. If unchecked, this member can be omitted from mailings of voting ballots.

Dividend withholding (*)

Check this flag if this member is subject to dividend withholding. The standard backup withholding percentage will be deducted from any dividend payments and placed in your credit union's configured G/L account.

Exclude from dormancy (*)

There are situations where it is necessary to exclude a membership from ever being monitored for dormancy. A common situation is when a person opens a membership because he/she is listed as a co-signer on a loan, but has no intention of actively using the membership.

This flag is used to exclude this membership from being monitored for dormant status or assessed any fees. Place a checkmark here to exclude this member from ever being declared dormant, regardless of transaction activity.

SEE ALSO: CU*BASE Dormancy and Escheat Monitoring (NOTE: A PDF version of this booklet will open.)

Force monthly statement (Reg E override) (*)

This field is intended to allow credit unions to force the system to generate a monthly statement every month for a particular membership, even if they wouldn't normally meet the requirements to receive one every month (due to things like account activity, presence of a particular account type, etc.). Since widespread use of this might increase your statement costs, we recommend you give your staff some guidelines on when it should and should not be used.

3rd-party opt out

Check this box to mark this member for exclusion from marketing and solicitation third party emails and marketing communications. Exclusion for this field is included in several locations including the Member Connect Marketing screen, List Generator, and Sales Tracker-Generate Leads from File. Members can also select to opt out through Online Banking.

CU contact opt out

Check this box to mark this member for exclusion from credit union generated emails and marketing communications that might be educational in nature, such as information about a better certificate rate or loan rate offering. Exclusion for this field is included in several locations including the Member Connect Marketing screen, List Generator, and Sales Tracker-Generate Leads from File. Members can also select to opt out through Online Banking.

Exempt from CTR

If your credit union’s BSA Configuration prompts tellers to complete CTR forms on eligible transactions, on occasion there may be memberships that are exceptions to the usual requirements to fill out regular CTR forms. Once you have filed the proper paperwork to request the exemption, you can check this flag on the member account so that the teller system will not prompt for the form again.

  • Checking this box will prevent the automatic CTR forms screens from appearing in the Teller system (for shared branch transactions also).

  • When a CTR is created manually via the BSA Inquiry screen, the system will warn the employee that the member is exempt.  (The SSN of the membership will be highlighted. Important:  Since multiple memberships may be tied to a BSA record, all memberships with activity on that SSN must be exempt for that SSN to appear highlighted on this screen.  (There is no warning on the Work with CTR Forms screen.)

  • Refer to the Bank Secrecy Act Monitoring for more details about CTR forms processing.

Block from skip-pay program

Block this members from being eligible for a consumer skip-pay program (even though they otherwise might qualify).  Once this box is checked the member is excluded from all skip-pay programs (consumer skip-pay and online credit card batch skip-pay.) 

For consumer skip-pay programs, your employees will see the message “Member has been blocked from skip pay programs” when they attempt to use Tool #821 Skip-a-Payment Program Member Opt-in (skip) to enroll the member in CU*BASE.  In online banking members will still see the SP button on the Account Summary screen, but when they attempt to enroll they will be stopped and will see the “Contact your credit union for assistance” messaging.

Learn more:  Skip Pay for Consumer Loans and Skip-a-Pay for Online Credit Cards.

Mother's maiden name

Use this field to record the member's mother's maiden name. This is often used to verify identity, and is also used as a security feature by some ATM/Debit card processors.

Code word

Use this to enter any miscellaneous code word or password the member wishes to record. Depending on your credit union’s privacy controls, this may be required for access to a member’s account via Teller or Phone Operator.

Marital status

Choose one to indicate the member's marital status.

Email address

Enter the member's email address, if any. (This field can only be used for email addresses; do NOT use it for miscellaneous notes or other data such as a cell phone number.)

Learn more about email address verifications

  • CU*TIP: Click the email images\envelopeicong_shg.gif button to start a new email message to this address using whatever email program is on this workstation. (You must have email software already loaded.)

Email address is wrong

If this checkbox is checked, the system has flagged the member's email address as incorrect. This can affect several things, including the member receiving e-Statements and e-Notices or emails the credit union has sent to the member. Type the corrected address in the email address above and press Enter. The setting will automatically be reset to be unchecked.

  • When this checkbox is checked, an Audit Tracker record will automatically be created to record the change.

Overdraft Service for ATM & Everyday Debit Card Transactions


This area allows you to select a member’s Opt In/Opt Out Reg E selection. The two check boxes shown here allow for a selection at the membership level.  Exceptions at the individual sub-account level are allowed only if the member selects to Opt In at the membership level.  Use the Reg E Settings button if the member wishes to opt out at the sub account level.  The Opt In/Opt Out Maintenance screen will appear.

SEE ALSO: For an overview of the Reg E Opt In/Opt Out features in CU*BASE, refer to the booklet Managing Your Opt In/Opt Out Reg E Offering. (NOTE: A PDF version of this booklet will open.)

My member has elected to opt out of receiving overdraft services via the Reg E opt out flag. Will that member be charged NSF fees on a PIN ATM/Debit (13) or Debit Card Signature (16) transaction?

  • NOTE: Selections cannot be made if Reg E is turned off for the credit union. If it is turned on and the check boxes are absent, it may also be due to the fact that the Membership Designation code on this membership is exempt from Reg E functionality. SEE ALSO: Membership Designation Configuration.

  • NOTE: You cannot change the membership designation of this membership later if the member has elected to "opt out."  


Buttons marked with an asterisk (*) below will appear only when updating an existing membership, not when creating a new one.



*Alternate Address (F9)

To view and/or update an alternate or secondary/street address for this member.

  • HINT: The notation “Alt. Addr.” or “2nd Addr” will appear highlighted on Inquiry, Phone Operator, and Teller Posting screens if an alternate or secondary address has been recorded for this member.

Greeting (F10)

(Appears on the Individual Account Type screen on account open only.) Use this to choose a master greeting (salutation) for this member, as well as a greeting to be used when directing mailings to the entire household. (If your Workflow Controls are set up to display this screen automatically for new memberships, this step is not necessary.)

Reg E Settings (F13)

Use this to access a screen listing the member’s Opt In/Opt Out status. You can also use this screen to change the status for the membership or for certain sub-accounts.

View Credit Report (F20)

View stored credit reports for the Social Security number of the member.

Additional Video Resources

Check out these additional video resources!

View more videos related to opening memberships/accounts.

Visit the CU*BASE video library to view more videos!



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