Transaction History

Screen ID:  IPHTRN-01
Screen Title: Transaction Inquiry
Panel ID: 3774
Tool Number: Multiple
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This screen will appear when you choose the “History” action code on the Phone Operator Account Processing screen or when you press Enter on an account detail screen when accessing these screens via Inquiry.

Check out the video related to this topic: Viewing Transaction History (More videos below!)

Helpful Resources

Learn how to see if a check cleared and complete other tasks using Phone Operator action codes.  

Learn how to view transaction history.

Complete other tasks related to searching for/viewing account information.

What is Business Date, Activity Date, and Activity Time?

Screen Overview

The Transaction Inquiry screen shows detailed transaction history for an account. This screen, called the Transaction History screen, shows transaction details for an account for one date.  With this view you can view all transactions from all dates in one screen and perform sorting features.

By default the screen will display the most recent group of transactions. You may use the Date, Draft #, Transaction amount, Description, and ID fields at the top of the screen to search for certain transactions, or use Page Up/Page Down to scroll through transactions.

  • NOTE:  A highlighted row indicates that the transaction was suppressed from the members' statement.

Viewing Secondary Transaction Description and Trans Seq #

On certain types of transaction records, such as shared branch transactions, ATM and ACH transactions, and online credit card activity, there will be additional descriptive information stored as a Secondary Trans. Description. This information can be viewed from this History screen two ways:

  • Use the Toggle Description button to switch the Tran Description between primary and the first 20 characters of the secondary trans. description in that column. Use the toggle again to return to the original display.

  • Select the item in the list and use Additional Transaction Information to display more transaction details, including the Transaction Sequence # for each individual transaction.

Viewing All Transactions for the Membership for a Combined Audit Tool - View Cashed Checks Too!

  • Use the Teller Cash Activity button (F2) at the top of the screen to view all of the membership transaction activity including shared branching transactions - all in one convenient place.  The subsequent screen will show not only transactions that hit the member’s account, but also teller drawer-only activity. This includes cashed checks, making it easy to research these types of transactions!

Viewing Secured Funds/Uncollected Funds History

While researching a member's account activity, it may also be helpful to see a history of activity that affected the Secured Balance and Uncollected Balance on the account. Remember that the Secured Balance (SECBAL) is used when calculating the member's available balance, along with the separate Uncollected Funds balance (UNCOLL). From this screen you can view the Secured Funds History (button at bottom of screen or F15) or the Uncollected Balance History (button at bottom of screen or F14)

Reprinting Teller Receipts

For transactions that were posted by the Teller Processing system, you can select the transaction in the list and click the dot in the Print Receipt column to display the Receipt data window. (If a dot is not present, a receipt is not available.) All of the transactions that occurred on that same receipt will be included automatically, including cash in/cash back, etc., just as on the original teller receipt. (There will be a “Reprint” notation at the bottom of the receipt.)

Remember this is only for Teller receipts, and receipt data is stored only for the past 90 days. Also, if the teller transaction was a shared branch transaction posted at another credit union for your member, you will NOT be able to reprint that receipt. (If a receipt cannot be reprinted, the message, “2833-Receipt not available for this transaction” will be displayed.)

  • HINT: The shared branch credit union may be able to reprint the receipt, if the transaction was within the past 90 days. Reprinting should be done via the Teller Drawer Audit screen.

If you have the CU*BASE e-Receipts system, select Retrieve e-Receipt to retrieve the stored receipt image, complete with signature (if any). This will require that that the appropriate e-Receipt and Photo ID Capture software (ProDOC™) be installed on your computer and that the receipt was made with this software. The receipt can be printed on any non-receipt printer, such as your normal reports printer.

Fields

Field

Description

Search by

These fields allow you to search for a specific transaction based on date or check number. Enter the search criteria and use Enter to start the search. To return to the entire list, clear the search criteria fields and use Enter again.

 Buttons at the Top of the Screen

Button

Description

Debits Only (F8)

Use this to list debits (withdrawals) only.

Credits Only (F9)

Use this to list credits (deposits) only.

All (F10)

Use this after using the Debits Only or Credits Onlybuttons to list all transactions again.

Toggle Description

Use this to toggle the Description column so that it displays the first 20 characters of the secondary transaction description (if any) for all transactions.

Examples of secondary transaction descriptions:

  • The check number for corporate check transactions

  • “SHARED BRANCH TX AT” for shared branching transactions
    (HINT: Notice that the ID column shows the credit union ID where the transaction was performed.)

  • ATM location 

  • Additional ACH details

  • “Messages” left by credit union staff for the member to see on his/her statement
    (HINT: This is done using the Update Transaction Desc/State feature.)

Also select a transaction on the list and use Additional Transaction Information to display more transaction details, including the Transaction Sequence # for each individual transaction.

Drafts Only

Use this to view only cleared checks. The display will change to show the check Tracer # in place of the description. (Only available on checking accounts.)

Teller Cash Activity (F2)

Review all of the membership transaction activity in one convenient place.  

Columns

Column

Description

Business date

The date when the transaction hit the credit union’s books on CU*BASE. 

Activity date

The date the transaction happened.  

Activity time

The time the activity happened.  Refer to Activity date above.

Account

These fields show the account number, member name, and current and available balance information.

Draft #

(Shown on checking accounts only.) The check number, if applicable.

Interest

(Shown on loan accounts only.) The amount of the transaction that was applied to interest due on the loan. Click the Principal/Interest button to display the amount that was applied to principal.

Balance

The running balance on the account as each transaction is calculated.

Description

A description of the transaction. Use Toggle Description to see additional address information for ATM transactions, check numbers for a stop payment order, additional ACH transaction details, etc.

Transfer Acct

The offsetting account number used for transfers (either where the funds came from or where they were transferred to).

ID

The Employee ID of the person who posted the transaction.

  • NOTE: For shared branching transactions, this ID is the two-character credit union ID representing where the transaction was performed.

Print Receipt

For transactions that were posted by the Teller Processing system, you can select the transaction in the list and click the dot in the Print Receipt column to display the Receipt data window. (If a dot is not present, a receipt is not available.) All of the transactions that occurred on that same receipt will be included automatically, including cash in/cash back, etc., just as on the original teller receipt. (There will be a “Reprint” notation at the bottom of the receipt.)

Remember this is only for Teller receipts, and receipt data is stored only for the past 90 days. Also, if the teller transaction was a shared branch transaction posted at another credit union for your member, you will NOT be able to reprint that receipt. (If a receipt cannot be reprinted, the message, “2833-Receipt not available for this transaction” will be displayed.)

Buttons at the Bottom of the Screen

Button

Description

Credit Card Inq (F4)

 Use this to view the credit card inquiry screen for credit card accounts.

New Account (F5)

Use this to choose a different base account number from the initial Member Inquiry screen.

New Type (F6)

Use this to choose a different account type for this member from the Account Type screen.

Interest Calculator or
Dividend Calculator (F11)

Use this to verify dividend or interest accruals using history from this account.

Toggle (F12) (Not shown)

Use this to switch the Transaction Description between primary and secondary transaction description.

NSF (F13)

This will display a history of items (checks, ACH, bill payment, etc.) drawn on this account that were either returned due to non-sufficient funds, or posted to a negative amount by the Auto Non Returns system.

Principal/Interest (F13)

For loan accounts, use this to toggle between viewing principal and interest payment amounts.

  • NOTE: When viewing principal payments, the Description column will display the check number.

Officer (F14)

For loan accounts, use this to view all employees that have been assigned responsibility for the loan.

Uncollected Funds (F14)

This will display a list of funds (usually check deposits) which are currently being held prior to release.

Secured Funds (F15)

This shows loans or miscellaneous secured shares which have been secured on this account.

Collateral (F16)

For loan accounts, use this to view a list of collateral items associated with the loan.

Additional Signer (F17)

For loan accounts, use this to view additional signers responsible for the loan.

OTB/Cards (F17)

This displays the OTB/Plastics Inquiry screen showing ATM/debit cards, credit cards, and OTB loan and savings accounts for this member.

  • For example, this can be useful when viewing a credit card balance transfer account, to see details about the actual credit card account and balance.

Payroll (F19)

This displays payroll deduction information for this account.

Tracker Review (F21)

This allows you to view Trackers already created for this member and add new conversation notes to existing Trackers.

Overdraft Protection (F22)

This shows account numbers, if any, used for overdraft protection on the current account.

A2A Tran History (F23)

This shows an Account-to-Account (A2A) history listing.

Additional Video Resources

Check out these additional video resources!

Looking for a Cleared Check

Researching Details of Delinquent Account

View more Member Inquiry videos.

Visit the CU*BASE video library.