Xpress Teller Workflow Controls (Account Search Features)

Description

Check this to show your credit union marketing images appear in the four placeholders provided.  Leave unchecked if you do not wish to use this feature.

Defaults to unchecked.

Can I change the graphics that display in Xpress Teller?  (The graphics in the middle of the screen are added/updated with CU Publisher. Learn more in the store. https://store.cuanswers.com/product/cubase-manager/)

Controls whether Last Account (F6) displays on the initial Xpress Teller Search screen, to allow the teller to quickly proceed to the ID Verification screen for the last member served (including currently served name).  This button will not appear when Xpress Teller is first launched from the initial Xpress Teller Search screen

Defaults to checked.

If this is checked, the "Cash in Drawer" and amount will not appear on the top of the initial Xpress Teller Search screen. Thi s is the dollar amount of the teller cash drawer.

This is especially helpful if members are shown the CU*BASE screen.

Defaults to unchecked.

If this is checked, the Advanced Search (F19) appears on the initial Xpress Teller Search screen.  If access to the Advanced Search is granted, the teller can use this Search to search on all the Search fields included in Xpress Teller. All search fields will appear on this screen.

If you want to control which field a teller can use to search for a membership, leave this field unchecked and the Advanced Search will be turned off.  Then the tellers can only select the fields you have selected in the Look Here When Performing a Default Search (shown in alphabetical order) section below.

Defaults to checked.

If this is checked the Search screen will show only base accounts for accounts where members all have a base share 000 accounts.  The sub account column is blank (so you wouldn’t see loans, IRAs, etc.).  (This is designed for credit unions where if the member is on the base share account, they belong to all sub-accounts.)

My credit union uses the feature that allows us to hide the base share account (000) accounts for certain membership designations.  What tips are there when using Xpress Teller?

Defaults to unchecked.

About the SARs/Fraud Alert Warning

The SARs/Fraud alert warning can be configured to show if a member has transactions (for a configured time range of up to nine days and tracking specific types of transactions). It allows you to catch, for example, suspicious activity over the weekend or a holiday or when a member deposits a check at one branch then withdraws the funds at a different branch.

If a member has completed any transactions through the origin codes and number of calendar days selected for transactions that hit the member’s account, but also teller drawer-only activity, the SARs/Fraud alert warning will appear immediately after entering the account number on the Xprress Teller Search screen (the initial teller posting screen). This would provide an alert, for example, if a member attempts to deposit a check at one branch then withdraw the funds at a different branch.

• If you choose to activate this feature, be sure to have a policy in place that instructs tellers what to do when this message appears. This might involve advancing to the Verify for Suspicious Activity screen or maybe even a call to a head teller might be appropriate depending on your credit union’s policies.

How to Configure the Warning to Appear 

Your credit union can also select the number of calendar days to track for suspicious transactions for the SARs/Fraud alert warning to appear.  Enter a zero in the last calendar days field to track only transactions only for today.  Otherwise enter a number from one to nine days in this field.

You also have control over which activity will be used to activate the warning window and can select from four origin code:  teller (01), ARU/online banking (96), PIN-based ATM/debit (22), Phone Operator (15). This allows you to specify the scope of the warning to ensure tellers pay proper attention to the SARs/Fraud alert warning. Learn more about Origin codes

Once you have set your desire settings, check the box in front of Display warning... to activate the feature.

This controls whether the default search will be set to Individual, Organization, or both. Users can override these settings in their personal profile preferences.

This controls what fields the teller searches by default on the Xpress Teller Search screen.  Restricting the items selected can allow for fewer results in a search.  Opening this up to more items allows for a deeper initial search.

• If activated, tellers can search all of these fields on the Xpress Teller Advanced Search screen.  See "Allow tellers to perform advanced search" above.  This field just restricts the search on the Search screen.

All fields default to checked (except: OTB account # should be default to unchecked). One must be checked.

What is Searched?

For a listing these items and the tables reviewed for each item, refer to the Xpress Teller Advanced Search topic.  This also includes information on how these fields are used in related Answer Book items.

NOTE:  While Inquiry Search has some of the same fields, it does not follow the rules of the Xpress Teller workflow controls configured on this screen. Instead that Search automatically searches all fields provided.

Controls what columns show on the Xpress Teller Search screen after a search is performed. All are set to checked by default. If a column is unchecked, that area will show as blank on the Xpress Teller Search screen.

Select from the following:

• Name

• SSN/TIN (NOTE:  This only controls if the last four digits are shown.)

• Relationship

• Account #

• Account Type

• Primary name on account

This controls what shows up in the "Additional Member Services" pop up menu on the Xpress Teller Search screen.  This allows the teller to perform functions outside of the Xpress Teller platforn, including the ability to open and close accounts, make account comments, view rates and make transfers.

It is highly recommended that you grant at minimum access to the drawer control audit to allow your teller to balance their drawer at the end of the day.  Otherwise, they will need to use Tool #1 in Standard Teller to access their drawer.  (Both teller platforms use the same drawer.)

• Open Accounts - Use this as starting point for opening new memberships, opening new sub-accounts for existing memberships, or updating membership information, including many other credit union products and services, from eStatement enrollment to household database management.

• Close Accounts - Use this as an easy access to all of the CU*BASE screens and features needed when ending a relationship with a member, including closing account, closing membership, and redeeming certificates.

• Comments - Use this to add an account comment

• Drawer Control/Audit - Use this to access the teller drawer and to balance at the end of the day.

• Device Configuration - Use this to modify basic workstation configuration settings while working during the day, without having to be granted access to the entire workflow configuration.

• Edit secondary tran description - Use this to change the secondary transaction description for a current day transaction made in Xpress Teller.

• Rate Inquiry - Use this for rate inquiries and up-to-date information on dividend rates for all account types, including share, certificate and loans.

• Transfer - Use this to transfer funds from this membership to another account.

• Buy/Sell from supplemental vault - Use this to allow tellers to transfer funds directly from the teller drawer and a supplemental vault. (They will have to select teller drawer and supplemental vault on the first screen.)

• Buy/Sell from teller drawer - Use this to allow tellers to transfer funds directly from a teller drawer to a teller drawer. (They will have to select teller drawers on the first screen.)